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BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company's own county is sometimes called onshore outsourcing.

Globalization is a process of interaction and integration among the people, companies, and governments of different nations, a process driven by international trade and investment and aided by information technology.

Outsourcing is an arrangement in which one company provides services for another company that could also be or usually have been provided in-house.

Onshore outsourcing is obtaining services from someone outside a company, but within the same country.

Nearshore outsourcing is the practice of getting work done or services performed by people in neighboring countries rather than in your own country.

Offshore outsourcing is the exporting of IT-related work to areas of the world there is both political stability and lower labor costs or tax savings. Offshore simply means "any country other than your own."

Insourcing is a business practice in which work that would otherwise have been contracted out is performed in house. Insourcing often involves bringing in specialists to fill temporary needs on-site.

Outstaffing is when a company's workforce is no longer employed by the company itself, and signs labor contracts not with the company but with a separate organization.

A request for proposal (RFP) is a document that an organization posts to elicit bids from potential vendors for a product or service. For example, a business might draft an RFP for a custom-written computer application they wanted to outsource.

A software requirements specification (SRS) is a comprehensive description of the intended purpose and environment for software under development. The SRS fully describes what the software will do and how it will be expected to perform.

Middleware is a general term for any programming that serves to "glue together" or mediate between two separate and often already existing programs.

Web 2.0, a phrase coined by O'Reilly Media in 2004, refers to a perceived second-generation of Web-based services - such as social networking sites, wikis, communication tools and folksonomies - that emphasize online collaboration and sharing among users.

A rich Internet application (RIA) is a Web application designed to deliver the same features and functions normally associated with desktop applications. An RIA normally runs inside a Web browser and usually does not require software installation on the client side to work.

Service Oriented Architecture (SOA) is a computer systems architectural style for creating and using business processes, packaged as services, throughout their lifecycle.

Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider.

BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company's own county is sometimes called onshore outsourcing.

Business Process Management (BPM) is the development and automation of new and integrated business processes to assist in real-time business visibility and decision-making. It includes workflow design and modeling, and automated process integration and management.

A virtual call center is a call center in which the organization's representatives are geographically dispersed. The customer, dialing a customer service or technical support number, is given the impression that their call reaches a physical department within the organization, when in fact, it is likely to reach a company that outsources support for several different organizations.

The goal of agile software development is to build upon small client-approved parts as the project progresses, as opposed to delivering one large application at the end of the project.

Extreme Programming (XP) is a pragmatic approach to program development that emphasizes business results first and takes an incremental, get-something-started approach to building the product, using continual testing and revision.

Test-Driven Development (TDD) is a software development technique consisting of short iterations where new test cases covering the desired improvement or new functionality are written first, then the production code necessary to pass the tests is implemented, and finally the software is refactored to accommodate changes.

Scrum is an agile software development model based on multiple small teams working in an intensive and interdependent manner.

Capability Maturity Model^® Integration (CMMI) is a process improvement approach that provides organizations with the essential elements of effective processes. It can be used to guide process improvement across a project, a division, or an entire organization.

PRINCE2 (PRojects IN Controlled Environments) is a process-based approach for project management, providing an easily tailored and scalable project management methodology for the management of all types of projects.

The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices designed to promote quality computing services in the Information Technology sector.

A service level agreement (frequently abbreviated as SLA) is a part of a service contract where the level of service is formally defined. SLAs commonly include segments to address: a definition of services; performance measurement; problem management; customer duties; warranties; disaster recovery; termination of agreement.

Software as a service (SaaS) is a model of software deployment where an application is hosted as a service provided to customers across the Internet. By eliminating the need to install and run the application on the customer's own computer, SaaS alleviates the customer's burden of software maintenance, ongoing operation, and support.

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